Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > Voobly crashes on joining MS
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Do you own a legit copy of the game? Either AoEHD from Steam or the original Disk?
Can you take a screenshot of the path your game is installed in? Alternatively, provide us with the Game diagnostics result below.
[You must login to view link]
If you open the [You must login to view link], can you locate and launch the age2_x1.exe?
My predictions are:
A:
The copy Voobly is locating is not a legitimate one. Do you have the 'original game' installed on your PC as well? (Perhaps Voobly is locating it instead of your HD version)
B:
Patch 1.0c is missing.
Patch 1.0C is probably missing(?) I'd normally let voobly update the game / install relevant patches so that I could play, but as it is now its crashing before I get the chance + fully unistalling and reinstalling both voobly and HD means that I probably need to reapply the patches.
Trying to apply the 1.0C patch gives me the error message:
"The retail version of Age of Empires is not installed on this system"
[You must login to view link]
Most importantly,
#9. Wait for the dependencies and updates to be installed before installing the Compatibility patch.
PS. We might have to go TeamViewer on this one.
If the above doesn't do, feel free to send me an inbox with your skype username.